Terms & Conditions

2.1 Booking Confirmation

All bookings are subject to confirmation. A booking is only confirmed once:

• Payment has been received or invoice has been sent
• One of our trained clerks has contacted you to confirm details
• Property access has been confirmed

2.2 Payment Terms

• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Payment can be made via the secure link provided in your invoice

3.1 Cancellation Policy

• Free cancellation: Up to 24 hours before the scheduled appointment
• Late cancellation (24-2 hours): 50% of the service fee
• No-show or cancellation within 2 hours: Full service fee
• Cancellations must be made in writing (email or phone)

3.2 Rescheduling

• Rescheduling is free of charge with 24 hours notice
• Rescheduling within 24 hours may incur a £20 administration fee
• We reserve the right to reschedule due to weather, emergencies, or staff availability

4.1 Access Requirements

• Property must be accessible at the agreed appointment time
• Keys or access codes must be provided as arranged
• Property should be in a reasonable state for inspection
• Utilities (electricity, water) should be available for testing

4.2 Property Condition

• We assume the property is in reasonable condition unless stated otherwise
• We will document the property as found on the day of inspection
• We are not responsible for pre-existing damage or conditions
• Photographs will be taken for documentation purposes

5.1 Service Limitations

• Our reports are based on visual inspection only
• We do not conduct structural surveys or electrical testing
• We cannot guarantee the accuracy of measurements or descriptions
• Reports are valid for the date and time of inspection only

5.2 Liability

• Our liability is limited to the cost of the service provided
• We are not liable for indirect or consequential losses
• We carry professional indemnity insurance as required
• Claims must be reported within 30 days of service delivery

6.1 Data Collection

• We collect personal data necessary for service provision
• Data is stored securely and used only for service delivery
• We may share data with landlords, agents, or tenants as required
• Photographs and reports are retained for legal compliance

6.2 Your Rights

• You have the right to access your personal data
• You can request correction or deletion of your data
• You can withdraw consent for data processing
• Contact us for any data protection queries

8.1 Complaints Procedure

• Complaints should be made in writing within 14 days
• We will acknowledge complaints within 48 hours
• We aim to resolve complaints within 10 working days
• If unresolved, complaints may be escalated to our management team

8.2 Dispute Resolution

• We prefer to resolve disputes through direct communication
• If necessary, disputes may be referred to mediation
• Legal proceedings should only be considered as a last resort
• English law governs these terms and conditions